Every Guest Call Handled with Care Powered by WebFones AI
WebFones brings guest room phones, front desk lines, staff mobile devices, messaging, and AI together in one intelligent communications platform built for hospitality.
The WebFones AI Agent can handle multiple calls at once, answer questions about rates and amenities, assist with reservation requests, and direct guest needs to housekeeping, maintenance, dining, or the right member of your team—all using knowledge specific to your property.
Faster answers. Fewer hold times. More opportunities to turn every call into a better guest experience.
Built for Hotels Today.
Ready for Tomorrow.
WebFones is first and foremost a reliable VoIP phone system built for hotels and resorts—and if that’s all you need, we do that exceptionally well.
But WebFones can take your property further. It combines calling, messaging, AI, and intelligent tools to help guests reach the right department, turn conversations into knowledge your staff can act on, and keep every shift ready for whatever the day brings.
Your hotel’s phone system powered by WebFones AI.
Stay Connected—
From the Front Desk to the Top Floor
WebFones Voice connects desktop apps, mobile devices, guest room phones, and traditional handsets in one system—so front desk, housekeeping, maintenance, and management stay reachable anywhere on property.
WebFones Browser,
A Superpower for Your Web Apps
Your tools, now click-to-call.
WebFones Voice includes a built-in browser that converts the phone numbers in your property management, booking, and CRM web applications into instant click-to-call links — no setup required.
Your staff works from the same systems they already use, while WebFones enhances them with calling, messaging, and call details in one place. No plugins, no extensions, and no custom integrations. Roll it out across every property with consistent functionality everywhere.
Full CRM Integration
WebFones offers full CRM integration with HubSpot and GoHighLevel — so calls, messages, and guest conversation details flow straight into the platform your team already works in.
Using a different CRM or property management system? Our custom API connects WebFones to virtually any platform.
A Switchover Without the Disruption
We build and test your new WebFones system alongside your existing phones, so your current service keeps working until the new system is ready.
Build
Phones, users, routing, mobile apps, and AI services are configured in advance.
Install & Test
New phones are installed and verified before anything changes.
Forward Calls
Calls are routed to the new system while your existing numbers remain in place.
Port Numbers
Once everything is confirmed, your numbers move to WebFones to complete the transition.
Your published phone numbers never change.
Smarter Tools for Every Guest Interaction
Tools that keep guest conversations moving, departments aligned, and requests from slipping through.
WebFones AI
AI-powered call insights that help managers stay on top of guest conversations, follow-ups, and booking opportunities.
Learn moreHotel System Integration
Keeps call history, summaries, and recordings connected to the systems your property runs on, so guest requests and follow-ups stay visible across every shift.
Advanced Call Routing
Routes guests to the front desk, reservations, housekeeping, maintenance, the restaurant, or another property using menus, queues, ring groups, and rules based on hours and availability.
Integrated Audio & Paging
Connects external music sources with phone-based paging and automatic audio ducking, keeping announcements clear across the lobby, pool, and event spaces.
Voicemail Transcription & Summaries
Turns voicemails into clear, readable summaries so reservation requests, group inquiries, and guest issues are easy to review between shifts.
Desktop & Mobile Apps
Native desktop and mobile apps keep front desk, housekeeping, maintenance, and management reachable anywhere on property—without missing important calls.
Support That Answers.
Reliable technology backed by a support team that’s there when you need them.
Customer Case Study
IT Director Perspective — Lafayette Hotels
Four Properties. One Platform. Zero Installation Headaches.
When Lafayette Hotels needed to unify their phone infrastructure across multiple properties — including migrating legacy analog hardware to a modern digital system — their Director of I.T. needed a vendor who could do the heavy lifting before anyone showed up on-site. WebFones delivered on all four fronts.
Unified Platform
All properties moved onto one system, managed from a single point of control.
Responsive Support
Excellent customer service with fast turnaround on any questions or issues.
Analog → Digital
Easy migration from analog to digital hardware — no major infrastructure overhaul required.
Plug & Play Deploy
Pre-programming and provisioning completed before install. On-site setup was extensions only.
"Pre-programming and provisioning were handled before the install. Other than setting up extensions, it was plug and play — exactly what an IT team needs."
— Kevin, Director of I.T., Lafayette Hotels
Why Hotels Choose WebFones
WebFones includes features designed to support the way
hotels and resorts actually run.
We Speak Your Language
- We understand walk-ins vs. calls to the front desk
- We know check-in and checkout are the daily crunch
- We understand occupancy and direct bookings matter
- We know guest experience drives repeat stays and reviews
- We equip your staff to never miss a guest request
Built for Growth
- Built-in call recording and retention controls
- Add users seamlessly as you grow
- Same platform across every property in your portfolio
- No enterprise minimums or volume tiers
Seamless CRM & PMS Integration
- HubSpot
- GoHighLevel
- Any web-based CRM or PMS via our API
- WebFones CRM
Your Data Stays Yours
- Import and export your CRM data anytime, no fees
- Port phone numbers out anytime, no penalties
- You’re Never Locked In
- All call recordings come with you
Future-Proof Technology
- Automatic updates, no manual installs
- New features added at no extra cost
- Works from anywhere: front desk, back office, or on the move
- Fully redundant technology to mitigate downtime
Support That Understands Urgency
- Live phone support (not ticket systems)
- Average response time: under 5 minutes
- Escalation path to real people when needed
- After-hours emergency support available
One phone system.
Every conversation, informed.
Get started today. Routine guest calls get handled accurately; the calls that need a person get there fast, with the full story already in place.
WebFones gives you that clarity.
No contracts · Cancel anytime