Protect Your Reviews.
Modernize Your Phones.
WebFones Call Intelligence gives you real-time visibility into employee conversations with guests—so service issues are resolved before they become negative reviews. That same platform upgrades the system behind your room phones, preserving existing hardware while keeping staff reachable anywhere on property.
Resolve issues faster. Upgrade smarter. Deliver stronger guest satisfaction.
Operational Visibility for Hospitality.
Call Intelligence analyzes guest conversations and generates clear summaries with quality ratings and coaching insights. Managers can quickly see how calls were handled, identify service gaps, and address issues without reviewing full recordings.
Fewer surprises. Faster recovery. Stronger guest loyalty.
Call Brief
Know What Was Said. Know What Comes Next.
Call Brief delivers AI-powered notes, follow-up items, and speaker-identified transcripts.
With a single click, generate a concise summary of your conversation — complete with speaker identification, key discussion points, and clear next steps. Everything is delivered in text form, ready to review or paste into your CRM.
Accurate. Actionable. On Demand.
Preserve What Works. Upgrade What Matters.
WebFones connects your existing room phones to a modern cloud-based system using analog converters, eliminating the need to replace hundreds of handsets. Guests dial the same way they always have, while your team gains smarter routing, visibility, and mobility across the property.
Upgrade Smarter.
Keep your room phones. Preserve your wiring. Avoid large capital outlays.
WebFones modernizes the system behind your infrastructure, delivering cloud-based management, mobility, and visibility—without forcing a property-wide hardware replacement.
Seamless Integration With Any Web-Based Software
WebFones Voice includes a built-in browser that intelligently detects phone numbers inside your CRM or web applications and transforms them into click-to-call links.
Place calls, send messages, and access call details directly from the page you're already working in — no plugins, no extensions, and no custom integrations required.
Instant compatibility with virtually any web-based platform.
Seamless Integration With Any Web-Based Software
WebFones Voice includes a built-in browser that intelligently detects phone numbers inside your CRM or web applications and transforms them into click-to-call links.
Place calls, send messages, and access call details directly from the page you're already working in — no plugins, no extensions, and no custom integrations required.
Instant compatibility with virtually any web-based platform.
We're dedicated to providing critical innovation to our customers!
We're a summer property right on the beach — we get heavy call volume — and WebFones has helped us manage that a lot better.
Josh
Beachfront Resort Operations
If you're not staffing 24/7, having the ability to have that on-call routing is rather helpful. Everything has been great with WebFones.
Sarah
Resort Owner · Hospitality Industry
Moving all properties to one platform was a game-changer for our operations. Everything is centralized and manageable from one place.
Director of I.T.
Lafayette Hotels
Customer Case Study
IT Director Perspective — Lafayette Hotels
Four Properties. One Platform. Zero Installation Headaches.
When Lafayette Hotels needed to unify their phone infrastructure across multiple properties — including migrating legacy analog hardware to a modern digital system — their Director of I.T. needed a vendor who could do the heavy lifting before anyone showed up on-site. WebFones delivered on all four fronts.
Unified Platform
All properties moved onto one system, managed from a single point of control.
Responsive Support
Excellent customer service with fast turnaround on any questions or issues.
Analog → Digital
Easy migration from analog to digital hardware — no major infrastructure overhaul required.
Plug & Play Deploy
Pre-programming and provisioning completed before install. On-site setup was extensions only.
"Pre-programming and provisioning were handled before the install. Other than setting up extensions, it was plug and play — exactly what an IT team needs."
— Kevin, Director of I.T., Lafayette Hotels
Mobilize your staff with WebFones Voice!
WebFones supports both traditional desk phones and modern software-based phones across iOS, Android, Mac and Windows. It reduces costs, simplifies management, and enables mobility—without forcing you to abandon existing hardware. Clear, reliable communication comes standard.
Why Hotels Choose WebFones
WebFones includes features designed to support hotel operations and guest service workflows.
We Speak Your Language
- We understand guest service vs. direct bookings
- We know why weekends and holidays are peak
- We understand front desk metrics matter
- We know guest retention drives profits
- We equip your team to never miss a lead
Built for Growth
- Add users seamlessly as you grow
- Same platform for multiple properties
- No enterprise minimums or volume tiers
- Works from anywhere: lobby, back office, or remote
Seamless PMS Integration
- Leading hospitality PMS platforms
- Property management systems
- WebFones CRM
- Custom integrations available
Your Data Stays Yours
- Import and export your data anytime, no fees
- Port phone numbers out anytime, no penalties
- You're never locked in
- All call recordings come with you
Future-Proof Technology
- Automatic updates, no manual installs
- New features added at no extra cost
- Works from anywhere: lobby, office, or road
- Fully redundant technology to mitigate downtime
Support That Understands Urgency
- Live phone support (not ticket systems)
- Average response time: under 5 minutes
- Escalation path to engineers if needed
- After-hours emergency support available
The WebFones Promise
We help you capture every call, follow every conversation, and never lose track of opportunities.
Try WebFones risk-free and see how Call Intelligence keeps opportunities from being missed.
Your competitors aren't waiting. Every day without Call Intelligence is another day of missed opportunities.